Your case file

On the council's acknowledgement letter or email. This starts the 6, 16 and 20 week legal clocks.

The "we will assess" or "we will not assess" letter.

The refusal letter. Your mediation and appeal clocks run from the date it was sent, not when you read it.

The certificate from the mediation adviser. It extends your appeal window.

You have at least 15 days to respond from this date.

On the front of the plan or the covering letter. Starts the 12 month annual review clock.

The letter after a review saying it intends to amend the plan.